Australia Post names new retail divisional chief

Former McDonald’s Australia CEO Catriona Noble has been named as the head of Australia Post’s retail business.

Noble, who most recently headed the retail division of ANZ Bank, takes up the Australia Post role of executive GM, retail, reporting to group CEO and MD Paul Graham. She will oversee the company’s network of 4320 post offices.

Catriona Noble. (Twitter).

In a statement, Graham said Noble’s appointment reflected the vital role the Post Office network plays at Australia Post.

“Over the past two years, we have seen how important our Post Office network has been in helping small businesses, connecting communities and building resilience.  Our Licensed Post Offices as well as our Corporate Post Offices provide essential services for mail, parcels, financial services plus an expanding range of other services for the community,” Graham said.

“With her extensive customer experience working at McDonald’s Corporation and ANZ Bank, Catriona has the right skills, personality and energy to grow and evolve our Post Office network.”

Noble worked with McDonald’s for 31 years, expanding its network across the region, and focusing on product development, customer advocacy and working with franchisees. She was CEO from 2010 to 2014.

Her appointment to Australia Post follows Leonie Valentine’s commencement as executive GM customer experience and digital this month, and Tanny Mangos’s appointment as executive GM of community, sustainability and stakeholder engagement in December.

This article was first published on Inside Retail, a sibling website to Inside Franchise Business Executive.

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