Case Study

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Lollipop’s Playland: lockdown bites, franchisor keeps steady eye on growth strategy


An indoor play centre is one business that can’t pivot online, so lockdowns mean just that for Lollipop’s franchisees. Just five out of 25 Lollipop’s Playlands are open right now across

Price Attack apprenticeship gives miracle Queenslander a chance to shine


When Price Attack CEO John Pascoe read Alyssa Nolan’s moving story his team sprang to work. Together with Corinne Baker, business development manager corporate stores, they reached out to Alyssa. The

Customers crave less choice, more simplicity, in retail journey


Consumers are craving simple experiences and fewer choices, despite a trend for brands delivering more and more customer options. New research from The University of Western Australia reveals today’s consumers

Noodle Box celebrates 25 years as parent company streamlines processes with Redcat


Aussie food franchise, Noodle Box, is celebrating its 25th anniversary with a 25 week loyalty campaign available nationwide exclusively on the Concept Ate Rewards app. At the same time, parent company

Bakers Delight adopts AI platform to accelerate growth


Bakers Delight is using an AI-driven platform to help capture, surface and analyse its data as part of a digital transformation journey. The modernisation of the bakery chain’s internal processes and

Selling three salons in three weeks: Just Cuts multi-unit franchisees


Selling three salons to existing franchisees has proved to be a successful step for multi-unit franchisees Noel and Jenny Gregory. After 13 years the couple are retiring for health reasons, farewelling

RFG boss: getting back to core business is crucial


Retail Food Group executive chair Peter George has taken to social media to share his view of the group’s restructure, reiterating the need to return RFG to its core business.

How Barbeques Galore is transforming its retail offer


Barbeques Galore CEO Angus McDonald spoke to Inside Franchise Business Executive about transitioning a legacy brand into a modern retailer. The retail professional took on the CEO role less than

No environmental plan? Expect young Aussies to boycott your brand


Since the Covid-19 pandemic forced many Australians to slow down during lockdown, a change in attitude has become apparent. Over half of Aussies (57 per cent) are more mindful of

Company directors can’t serve two masters: what went wrong at AusPost


Shareholder primacy is often said to be the guiding principle of corporations. The idea is that they exist to benefit their shareholders by providing dividends and capital gains, the more