Case Study

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Bakers Delight adopts AI platform to accelerate growth


Bakers Delight is using an AI-driven platform to help capture, surface and analyse its data as part of a digital transformation journey. The modernisation of the bakery chain’s internal processes and

Selling three salons in three weeks: Just Cuts multi-unit franchisees


Selling three salons to existing franchisees has proved to be a successful step for multi-unit franchisees Noel and Jenny Gregory. After 13 years the couple are retiring for health reasons, farewelling

RFG boss: getting back to core business is crucial


Retail Food Group executive chair Peter George has taken to social media to share his view of the group’s restructure, reiterating the need to return RFG to its core business.

How Barbeques Galore is transforming its retail offer


Barbeques Galore CEO Angus McDonald spoke to Inside Franchise Business Executive about transitioning a legacy brand into a modern retailer. The retail professional took on the CEO role less than

No environmental plan? Expect young Aussies to boycott your brand


Since the Covid-19 pandemic forced many Australians to slow down during lockdown, a change in attitude has become apparent. Over half of Aussies (57 per cent) are more mindful of

Company directors can’t serve two masters: what went wrong at AusPost


Shareholder primacy is often said to be the guiding principle of corporations. The idea is that they exist to benefit their shareholders by providing dividends and capital gains, the more

Starbucks Japan harks back to tradition with latest store design


Starbucks Japan has unveiled its new store design inspired by Japanese traditional architecture. Located in Oharai-machi, a flourishing town near the famous 2000 year-old Ise Jingu shrine, the new Starbucks

Are retailers failing customers’ delivery expectations?


“There is a revolution happening,” Duncan Brett, the CEO of crowdsourced delivery company Sherpa, said in a keynote presentation at Retail Global on the Gold Coast on Tuesday. The e-commerce

How Snap-on Tools’ survival tactics helped the franchise weather the Covid storm


When your business has survived everything a century can throw at it, there’s a level of confidence that you can handle a fresh crisis. And that played out at Snap-on

Swimart franchisor Waterco celebrates 40th anniversary


Swimart franchisor Waterco is marking its 40th year anniversary, reflecting on its capacity to survive the rollercoaster of business over the decades. It has faced a number of industrial, economic and environmental