Case Study

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Quest franchise relationship manager snaps up his own franchise


One Quest Apartment Hotels executive has taken the leap and bought a franchise in the heritage chain, fulfilling a lifelong aspiration to become a business owner. Franchise relationship manager Michael

Domino’s TikTok Challenge the latest food franchise promotion: who else is getting in on the act?


Food franchises have been getting creative to keep business flowing and customers engaged in our new normal. Domino’s ‘Crust a Move’ TikTok Challenge, for example. In this challenge contestants have the

KX Pilates’ China JV, studio openings and innovation program drive fitness chain forward


KX Pilates founder Aaron Smith has secured a JV into China and is leading the way on R&D to create equipment unique to KX, which will start rolling out in

On the road to Covid normal: the easing of regional Victoria’s restrictions signals hope for Melbourne too


From 11.59pm tomorrow (September 16), regional Victoria will take the third step out of COVID-19 restrictions, Premier Daniel Andrews announced today. According to the roadmap revealed last weekend, the move

Gelatissimo celebrates 18 years, CEO looks to the future


Gelatissimo has come of age. This year the Aussie gelato business founded by Domenico and Marco Lopresti celebrates its 18th birthday. In his seventh year as CEO of the gelateria chain,

How The Coffee Club delivered its major brand refresh: top tips


How do you go about delivering a significant brand refresh? Megan Magill, chief brand officer at Minor DKL Food Group, The Coffee Club’s parent company, explains just what went into

Poolwerx sees sales and franchise recruitment rise


Poolwerx has seen a massive rise in sales of big ticket items through the winter months, with spa sales rising by nearly 1000 per cent. Chief operating officer Nic Brill told

Laing+Simmons to use culture metric to boost franchisee recruitment


Laing+Simmons is backing its organisational culture, signing up as Australia’s first real estate company and franchise network to undertake independent scrutiny through the Workability Index. And it plans to use the

Why franchisee self-audits helped improve business at The Cheesecake Shop


An easy to use app has helped The Cheesecake Shop introduce franchisee self-audits across the national food retail chain. The Cheesecake Shop moved from in-house auditing conducted by field managers

How a digital workplace can drive franchise success


Chatime is a global innovative bubble tea outlet and Australia’s fastest growing iced tea franchise, who were looking for a better way to communicate with their fast-growing workforce. “They identified a