Expert Advice

Showing 1 - 9 of 9 results
Wage watch! 6 must-know employee award changes in 2020

02/01/2020

The passing of the new year welcomed Australia into a fresh decade, and while many of us are still suffering the throes of the party season, industry regulators are already

4 industry leaders on how to create a positive franchisee culture

20/11/2019

In the modern business landscape, companies like to throw around the notion of culture, however in franchising, it’s more than just a buzzword. Creating a positive franchisee culture is critical

“Complex system” not to blame for wage theft

13/11/2019

Is Australia’s award system so complex major corporations capable of handling millions of customers and billions of dollars can’t manage to pay employees properly? That’s the spin flowing freely in

10 franchisee mistakes that frustrate franchisors

17/09/2019

An article I recently wrote on 10 common franchisor mistakes that annoy franchisees generated a lot of interest.  But as we all know, franchising is a two-way relationship. To balance things out, here are some

How to get franchisees loving your customer program

06/08/2019

As a franchisor, it’s your responsibility to drive and execute a sustainable marketing strategy across your franchisee network. There are many challenges and frustrations actually making this work in practice,

Wage theft shocking but unsurprising

01/08/2019

Many Australians are shocked by celebrity chef George Calombaris being caught for underpaying employees A$7.8m. It didn’t help, of course, that the television personality was also reported to be seeking a

5 ways franchisors can boost customer loyalty

22/07/2019

Franchising, and indeed small business in general is highly dependent on returning customer trade. While some franchisors have been quick to implement customer loyalty programs, often to great success, there

What is a franchise and how does it work?

05/04/2019

What is a franchise? Every franchise model may be different, but each operates on similar principles. It’s important to understand the foundations of franchising before setting out to buy a