CouriersPlease boosts driver efficiencies with app launch

By Sarah Stowe | 27 May 2020 View comments

CouriersPlease has launched a year-long trial of its new driver app which helps franchisees choose efficient delivery routes.

The new application removes the guesswork for CP franchisees. It is also expected to remove the uncertainty of delivery times for customers.

CPGo – an Android and iOS-based application – has been installed on every Zebra TC56 handheld device operated by more than 750 franchisees across the country.

CPGo calculates the speediest route sequence to optimise pick-up and delivery for each franchisee.

The calculation is based on parameters including business operating hours, current traffic conditions, suburb-specific cut-off times, and pickup and delivery location. As traffic conditions evolve in real-time and parcel pickups change throughout the day, so too will the route defined for the franchisee.

Throughout the 12-month discovery phase, CP will be analysing information and data to determine how it can harness the technology capabilities further to enhance the delivery experience for the end consumer.

CouriersPlease app

Paul Roper, chief commercial officer at CP, said “Our franchisees each have exclusive delivery and collection rights to their respective territories, most of whom are familiar with the area.

“However, there’s always the element of the unknown around every corner at any time throughout the day, which can impact the delivery experience for the end consumer.

“CPGo will not only benefit our franchisees, but it will be a valuable asset for our contractors filling in who may not be familiar with the area and best route to take,” he said.

“We anticipate that our investment in this technology will significantly reduce the number of hours they will spend each week in traffic and help avoid routes that slow down deliveries.”

Roper said customers will receive a series of notifications that will  give them increased transparency around pickup and delivery times.

Last year, CP delivered more than 19 million parcels across Australia.