Understanding Franchising

Showing 1 - 10 of 26 results
Wage watch! 6 must-know employee award changes in 2020

02/01/2020

The passing of the new year welcomed Australia into a fresh decade, and while many of us are still suffering the throes of the party season, industry regulators are already

4 industry leaders on how to create a positive franchisee culture

20/11/2019

In the modern business landscape, companies like to throw around the notion of culture, however in franchising, it’s more than just a buzzword. Creating a positive franchisee culture is critical

“Complex system” not to blame for wage theft

13/11/2019

Is Australia’s award system so complex major corporations capable of handling millions of customers and billions of dollars can’t manage to pay employees properly? That’s the spin flowing freely in

10 franchisee mistakes that frustrate franchisors

17/09/2019

An article I recently wrote on 10 common franchisor mistakes that annoy franchisees generated a lot of interest.  But as we all know, franchising is a two-way relationship. To balance things out, here are some

Quest founder: good franchising is a discipline

04/09/2019

Quest founder Paul Constantinou reveals what it means to be a good franchisor and deliver for franchisees. Constantinou established Quest Apartment Hotels in 1988. This year the brand achieved the first 5-star rating under

Harsher penalties, industry ombudsman floated by franchising taskforce

26/08/2019

Harsher penalties and the introduction of an industry-specific ombudsman may be on the cards for Australia’s under-pressure franchise sector. An issues paper, collated by the recently announced franchising taskforce and

Domino’s profit falls despite bumper sales year

21/08/2019

Quick Service Restaurant, (QSR) Domino’s profit has fallen short of targets, despite a solid improvement on the group’s revenue and online sales. The pizza chain’s net profit slipped 4.6 per

7-Eleven cleans up at AACS awards

20/08/2019

Industry giant, 7-Eleven has collected a string of accolades at the Australasian Association of Convenience Stores (AACS) gala night. The annual AACS awards night celebrates the industry’s top-performing brands, stand-out

How to get franchisees loving your customer program

06/08/2019

As a franchisor, it’s your responsibility to drive and execute a sustainable marketing strategy across your franchisee network. There are many challenges and frustrations actually making this work in practice,

5 ways franchisors can boost customer loyalty

22/07/2019

Franchising, and indeed small business in general is highly dependent on returning customer trade. While some franchisors have been quick to implement customer loyalty programs, often to great success, there