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7-Eleven CEO Angus McKay: innovating a convenient future


Angus McKay, 7-Eleven Australia CEO, chatted with Inside Franchise Business Executive in a Q&A about the new kiosk model, delivery, defining customer service and supporting franchisees through the pandemic. 7-Eleven is

Gym franchises raring to go as restrictions ease


The fitness industry has been frustrated by the continued restrictions keeping gym doors shut. So gym franchises are now welcoming news of scheduled opening dates around the country. Ty Menzies, CEO

A step closer to near normal as Australian businesses reopen


Australia’s leaders are considering more targeted stimulus as parts of the economy that were shut down through the coronavirus pandemic begin to reopen. People are now able to enjoy draught

Post-pandemic workplace: is there a silver lining for business owners?


Amidst the chaos of shutting offices and stores, working from home and the added stress of home schooling there must be an upside to COVID -19… surely?  As restrictions ease

RFG buoyed by customer numbers as COVID-19 restrictions ease


Retail Food Group is cautiously optimistic about hospitality trends as customer numbers gradually increase with the easing of COVID-19 restrictions. Executive chairman Peter George said the trend could be seen in

Fast food chains are temperature checking staff


News that two giants in fast food franchising, McDonald’s and Domino’s, are employing temperature checks on frontline staff has raised concern from the Retail and Fast Food Workers Alliance. A

Check-in app for cafes, building sites, shopping centres the new normal?


A software firm has introduced an app, 1Breadcrumb, that tracks customer visits as they check in and out of restaurants and businesses they visit. Founder Paul Willson said reopening Australia

Coronavirus has turned retail therapy into retail anxiety: keeping customers calm will be key to carrying on


So you finally hit the shops and cafes after weeks of lockdown. After disinfecting your hands, following the arrows around the shop or to your table, taking care to avoid

Luck and courage lead Andersens through pandemic


Luck and courage have helped steer floorcovering retailer Andersens through the coronavirus crisis. There’s no doubt that quick thinking has been crucial. Andersens was founded in 1957 and has 47

Coronavirus shuts 12 McDonald’s stores in Victoria


McDonald’s has shut 12 restaurants for cleaning after a delivery driver visiting the Victorian stores tested positive to COVID-19. The fast-food outlets will be shut and deep-cleaned after the driver