Showing 1 - 10 of 11 results
Customer aggression revealed as concern in first national franchisee survey


Escalating aggression by customers against staff has been highlighted as a significant concern in the first national survey of Australian franchisees. In the survey of 1007 franchisees almost half  (49 per

Franchisor’s business confidence dives as lockdowns deliver uncertainty


Franchisor confidence has taken a dive as ongoing lockdowns undermine business optimism. That’s according to the latest Australian Franchise Business Pulse Check survey which reveals a sharp rise in pessimism

Restaurant owners upbeat about business prospects


Despite ongoing challenges presented by Covid-19, the restaurant sector feels more confident going into the new year with a new study revealing that confidence level in the sector has jumped

Small business recovery will be mixed, latest research reveals


In the wake of the Covid-19 pandemic, research shows an uneven situation regarding the rate of recovery among small businesses. According to the most recent edition of the biannual research

Resilient franchise sector optimistic, latest survey reveals


A national survey of franchise businesses has shown 64 per cent of respondents are optimistic about business conditions in the next six months following improved trading during the September quarter,

Franchise sector challenged but amping up support, latest survey reveals


A national survey of franchise businesses has shown the depth of impact of Covid-19 on business revenue during the June quarter.  Almost half of survey respondents (46%) reported revenue was

Franchisors step up as pandemic hits hard: survey


Franchises are being hit hard by the coronavirus crisis with more than half wearing revenue falls in March. The good news is that franchisors are stepping up to the task

Retail rents set to drop: real estate survey


Retailers may soon have the upper hand in negotiations with landlords if centre managers’ predictions of declining rents and rising incentives in the second half come to pass. Nearly half

Dining revenue drops in shopping malls: survey


A survey of 14,000 consumers by UBS Evidence Lab has revealed that Australian shopping centres are in a riskier position than malls in other parts in the Asia-Pacific region. Not

Autobarn tops charts for customer satisfaction


Car store retailer Autobarn has topped a recent customer satisfaction survey, surpassing key category rivals, Supercheap Auto and Repco. Autobarn’s customer satisfaction rating went up 1 per cent this year