Business Advice

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Cost-effective delivery: Australia’s 2021 ecommerce super power


The pandemic has turned the retail industry on its head and the sector continues to feel the pinch, with Australian high streets looking increasingly depleted – especially as restrictions continue

4-tier system revealed for mandatory vaccinations at work


The Fair Work Ombudsman has adopted a new four-tiered approach for mandatory vaccines in Australian workplaces, and moved away from its earlier advice that employers are “overwhelmingly” unable to introduce mandatory vaccinations

How flexible payments and smart digital tools can transform your franchise business  


Running a franchise network requires alignment of brand, products and services, and systems and processes. One of the most effective ways to manage your franchise network is by using  digital

Essential HR documents to consider implementing within your network


Often franchisors question why HR documentation should be their responsibility for the network. Just like creating an operations manual on how to run the business, having tailored documents for your

Why saying no is the ticket to franchisee excellence


Saying no is generally considered to be a bad idea in business, especially when you’re new or struggling to stay afloat. Small business owners are supposed to wear many different

Government lockdown support packages welcomed but lack clarity


While official support of the lockdown financial initiatives floods in, some in the franchise sector have been shaking their heads at the lack of clarity provided. While Government support packages in

5 easy ways you can avoid getting sued


Several years ago I was invited by the American Bar Association to deliver some educational sessions on the psychology of the franchise relationship. I remember many of the attorneys being

5 ways to get bang for your buck with your loyalty program


Is your loyalty program delivering maximum value? Loyalty Now’s chief revenue officer, Christopher Carroll, says many companies view rewards programs as a short-term fix for bringing in quick sales. In reality,

Lockdowns now a last resort, says Scott Morrison


The National Cabinet has agreed that, moving forward, lockdown measures will only be enacted as a “last resort”. The decision comes after industry leaders hit back at the inconsistent approach

Are you ready for 1 July Franchising Code revisions?


Revisions to the Franchising Code of Conduct include new rules enacted from 1 July. Are you ready? Franchisors are required to give their prospective franchisees the new key facts sheet and